Ferranti implements customer information and billing system for water cycle company, Waternet
MECOMS now also widely applicable to water companies through cooperation with Waternet
Antwerp/Amsterdam, 1 February 2008 – System integrator, Ferranti has assisted Waternet with the implementation of a new integrated customer information and billing system based on MECOMS for Microsoft Dynamics AX. The close collaboration between both companies has ensured that the existing MECOMS solution can be applied to water companies alongside its traditional markets of electricity and gas.
Waternet is the first Dutch water cycle company to manage drinking water, waste water and bore and surface water in an integral, integrated and socially responsible manner. Waternet’s processing and management area comprises the city of and a large part of the provinces of and North-Holland.
Ferranti implemented a customer information and billing system for Waternet based on MECOMS for Microsoft Dynamics™ AX. This software was specifically developed by Ferranti as a standardised solution for the utility and energy sector. However, thanks to the collaboration with Waternet, the package has been extended to form a unique system which can be used by water companies as well. The system covers all steps in the chain for drinking water ranging from recording meter readings up to and including invoicing.
The system went live on 24 December 2007 and offers users a user-friendly and complete overview of all customer information and a simple solution for the registration of all customer contacts. In addition, it also comprises a useful module for payment matching of drinking water billing. In total, this customer information system manages around 410 000 connections for around 270 000 customers including a large number of multi-site customers such as rental companies and estate agents.
In total around 80 to 100 Waternet employees use the new customer information system. In the meantime, the first invoicing rounds have been completed, good for around 100 000 bills.
As part of the project, Ferranti was also responsible for the supply and installation of the ICT infrastructure necessary for the management and hosting of the MECOMS technology. The management and online monitoring are also carried out by Ferranti.
About MECOMS
MECOMS® for Microsoft Dynamics™ AX is the reference in ERP and CRM solutions for utility companies designed for the management of ‘meter to cash’ processes but which also enable organisations to automate and streamline their financial, CRM and supply chain processes. Microsoft Dynamics brings people, processes and technologies together for increased productivity. MECOMS® makes optimal use of the functionality of Microsoft Dynamics AX. www.mecoms.com
About Ferranti Computer Systems
Ferranti Computer Systems was founded in 1976 as a subsidiary of Ferranti International. In 1994 Ferranti became part of the Dutch Nijkerk Group. In addition to its head office in , the company also has an office in . In 1994, Ferranti became one of the first IT companies to attain ISO-9001 certification. Ferranti brings together more than 25 years of experience in ICT consultancy, system development and integration, network technology, managed services and Business Process Outsourcing for a number of specific markets including the energy, utilities and public transport sectors as well as industrial and service companies.
Among Ferranti’s clients include Huntsman, Connexxion, Essent, Indexis, Delta, HVC Energie, Nidera, SPE, Dutch Rail…
For more information
Ferranti Computer Systems
Greet Heylen, tel 32 3 5404911, e-mail: greet.heylen@ferranti.be
Waternet
Jolanda van Echten, e-mail: jolanda.van.echten@waternet.nl