Essent Belgium chooses MECOMS for Dynamics AX

Ferranti has been asked to implement the new B2C Business Platform for Essent based on MECOMS for Dynamicx AX.

This project encompasses the Contracting and Switching, Customer Service and CRM, Billing, Credit Management, Accounting and Reporting processes. The project goals tie in with Essent's ambitions as an organization to focus on the customer, to aim for a “First contact resolution” in every customer contact, to empower employees by providing them with the right tools and this with minimal complexity to work cost-efficiently.

About Essent Belgium

Essent Belgium (www.essent.be), has been operating in the Belgian energy market since 2001 as an official electricity and gas provider in the three Belgian regions (Flanders, Wallonia and Brussels) with a turnover of 315 million euros in 2008 and a workforce of 130 employees