MECOMS® for Dynamics AX application for CRM and Billing live at Essent Warmte
The implementation of the HEATFIELD project at Essent Warmte has been finished, and the project went live on the 20th April following a perfectly executed migration. The new MECOMS® application ensures an efficient and flexible customer care system that supports the energy data management, billing, collection and the customer management processes.
Essent Warmte is responsible for the development, construction, exploitation and customer service for all heat-related activities of Essent Nederland. It is an autonomous entity within Essent, with its own people and its own working methodology. This entity is managing its own customer data and connection data. As a result of this autonomous position within Essent, Essent Warmte has opted for its own, new organisation and a new IT application landscape, which includes MECOMS® for Dynamics AX.
The major challenge within the project was found to be in the management of the main project risk, i.e., the many interfaces with external applications that are provided in the application landscape.
The solution that was implemented at Essent Warmte also includes a link to the Internet self-service (developed by Ferranti), bank interfacing, the consumption administration and the connection/meter registers rooted in external applications.
The Essent Warmte employees have welcomed the new MECOMS® application with open arms. The users have found the initial experiences with the system to be very positive.