Service Delivery Manager

In a nutshell

As a Service Delivery Manager, you support services for one or more existing MECOMS customers. In this role you will have a clear focus on maximizing customer value. You will follow up on scope, budget, quality, planning, risks and resources to ensure successful execution of the assigned support services.

You lead a dedicated team of consultants and apply Ferranti’s proven project and support methodologies to deliver streamlined operations, measurable results, and high customer satisfaction.

Profile

You have:

• At least 2-3 years of experience as a Service Delivery Manager or Project Manager in an IT software environment (preferably ERP)
• Good understanding of business processes and methodologies like Agile and ITIL
• Commercial feeling
• Clear communication skills, capable of presenting and communicating difficult messages in a distinct and clear way and able to build consensus on different levels of the involved stakeholders
• The necessary administration skills
• Capable to dialogue with the customer and subcontractors
• Experience in the Energy & Utilities sector is a major asset

We offer

• Be part of a leading, innovative company where you keep on track with the latest technology
• A good work life balance and a team culture that is based on trust
• A personal coach who will help you to build your career, to grow and continuously improve your soft- and hard skills
• A dynamic team of colleagues who encourage initiative and entrepreneurship
• A very attractive salary package: company car, insurance, portable pc, iPhone, internet connection, etc. that you can adapt to your needs (you can exchange part of your 13th month for a lease-bike, iPad, extra vacation, …)
• Open to both permanent hires and freelancers!