All MECOMS 365 solutions and capabilities in a snackable overview.

The MECOMS 365 platform easily and quickly adapts to the changing business needs of any utility in both regulated and deregulated markets. It enables a utility of any size to streamline business processes and combine high efficiency with first-class customer service. Plus, we help you detect operational inefficiencies and discover new business opportunities.

By having a modular design, the MECOMS 365 Platform can be used as a stand-alone solution or in combination with existing applications in your landscape by making use of our standard API’s and integration methods.

Customer Engagement

Marketing Automation

Automate various marketing tasks, actions and campaigns to make sure that you have the best customer experience.

See all CE capabilties

Sales Managment

Sales management will help your salespersons in following-up their different opportunities and prospects to convert them into projects and customers.

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Customer Service

The customer service module helps you in tracking all customer activities through cases, records all interactions with your customers and solves the different problems they might experience.

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Customer Insights

With the AI & Machine Learning capabilities, churn can be predicted, next best actions can be followed, and product recommendations can be given.

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Omni-channel Communication

Help your front office agents to better communicate and interact with your customers via chat, video, voice, …

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Virtual Agents

Empower your teams by building chatbots in a no-code interface.

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Customer Self Service

Your end-customers have the ability to log on to a self-service portal that enables and empowers them to find the correct information, to register a request or resolve issues.

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Customer Information System

Customer Management

By making use of 360° cockpit screens you have a complete overview of your customer, including his contracts, invoices and cases.

See all CIS Capabilities


Rapidly deliver impeccable bills, encourage timely payments and maximize the payment rate of every customer segment.

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Payment & Collections

Maximize the amount of timely payments, while minimizing the dunning costs.

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Product Management

Create or manage your products in a very efficient and flexible way.

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Contract Management

MECOMS allows you to have fixed, semi-flexible and full flexible pricing models. Advanced contract conditions, such as automatic renewal, auto-balancing, cash-out and take or pay, are all possible.

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Document Fulfillment

Create, modify and control your various branded documentation from within the platform.

See all CIS Capabilities

Meter Data Management

Smart Metering Management

The MDM module provides you a two-way communication with smart meters and is able to process large volumes of smart metering data.

See all MDM Capbilities

Meter Reading Management

Read efficiently all the meter data you obtain and discover optimalisations thanks to the data stream of periodic meters.

See all MDM Capbilities

Meter Information Management

Meter Information Management allows you to store the all the information of the meter itself.

See all MDM Capbilities

Validation and Calculation

Your meter readings that are received via various channels can be stored and validated in MECOMS.

See all MDM Capbilities

Field Service

Planned Maintenance

The platform offers you full flexibility in defining maintenance schedules for preventive maintenance.

See all Field Service Capabilities

Asset Management

Utilities Asset Management supports you by providing an overview of all work orders, regardless if they are customer-facing or internal.

See all Field Service Capabilities

Operations Management

The operations management makes sure that your work in the field can run smoothly.

See all Field Service Capabilities

Work Order Management

Work order management, provides you accurate information about relevant work and tasks.

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Low-Code Powerapps

With the low-code power apps, you can create applications that streamline your processes, increase your efficiency, and automate manual tasks.

See all Field Service Capabilities

Integration & Orchestration


The MECOMS platform empowers business owners to easily integrate their increasingly diversified systems and applications across on-premises, cloud, and hybrid environments, enabling them to rapidly adapt to changing business needs and centralized all their integrations points in one flexible platform.

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With our robust platform, businesses can confidently manage their end-to-end processes with ease, eliminate manual errors, and automate all business workflows as complex as they might be.

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Process automation is a key aspect for any enterprise to scale up and optimize operations. The MECOMS platform gives all the necessary capabilities to automate any use cases around the organization and have it easily integrated with the other business applications.

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Pricing & Quoting

Product Configuration

Design the products you want to bring to the market and easily adapt them in this fast-evolving industry.

See all P&Q Capabilities


Automate your sales process from qualifying a lead, creating an opportunity and calculating different quotes for an account.

See all P&Q Capabilities

Dynamic pricing

Our dynamic pricing solution can help you optimized the billing cycle for dynamically priced contracts using the latest market pricing data.​

See all P&Q Capabilities

Finance & Operations

Financial Management

The financial management capabilities of Finance & Operations means planning, organizing, directing and controlling all the financial activities within your organization.

Procurement & Sourcing

With the procurement and sourcing capabilities you can build and maintain your procurement budget, manage your vendor relations and performance, source for new vendors, negotiate different contracts, execute the procurement and verify your invoices and pay.

Human Capital Management

Human Capital Management streamlines many routine recordkeeping tasks and automates a number of processes related to staffing your organization.

Project Accounting

Project accounting allows you to streamline the full project management to complete external or internal projects, on time and within budget.

Supply Chain Management

Supply chain management allows you to control your inventory and warehouse management and with cost accounting you are able to see how cost flows through the inventory by category over time.

Time & Expenses

Time & expenses from your employees can be followed up transparently within the platform.

MECOMS 365 Cockpit By FErranti

MECOMS 365 highlights

  • Struggling with low customer interactivity? Then offer them what they want: rich and structured communication.
  • The utility landscape is very complex and full of maintenance-heavy solutions. So now more than ever, utilities need to implement many essential services, while allowing easier integration with tools they use.
  • As you know, the expenses of having many asynchronous services and touchpoints really pile up. What we offer instead is a single interface to manage all these services and touchpoints to lower your overall costs.

MECOMS 365 Platform

Experience the true power of Microsoft Dynamics 365 tailored to the specific needs of your industry.

The MECOMS 365 cloud platform, helps you to empower your employees by improving efficiency trough automation. Use business inisghts to elevate your customer experience and facilitate company growth.

Plan a demo with us

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