MECOMS 365 Customer Information System
MECOMS Customer Information System (CIS) provides you with all the functionalities for the complete ‘Meter-to-Cash’ process. First, it allows you to create products and to sell them to your customers in the form of contracts. MECOMS then offers several methods to bill your customers for the commodities they use. In the end, the platform also takes care of credit management to process payments and deal with late or non-paying customers.
The customer is the central entity within the module of customer management. This allows you to retrieve all your customers in an easy and efficient way within the solution. By making use of 360° cockpit screens you have a complete overview of your customer, including his contracts, invoices and cases.
Based on the products you offer, you create a contract for your customer. MECOMS 365 automatically takes care of these contract arrangements in billing and other administrative processes. Not only for B2C but also for B2B we offer an advanced pricing and quotation suite. Advanced contract conditions, such as automatic renewal, auto-balancing, cash-out and take or pay, are all possible.
Billing is a core process for any utility company. MECOMS 365 is designed to rapidly deliver impeccable bills, to encourage timely payments and to maximize the payment rate of every customer segment. MECOMS 365 also provides out of the box support for real time pricing and billing.
In today’s competitive utilities market, it is essential that you can create or manage your products in a very efficient and flexible way. MECOMS 365 allows you to rapidly develop these new market offerings, without any additional programming, by configuring the different parameters for billable items and services. The users can create and maintain products by linking commodities with rate structures, taxes and levies.
Having a billing system that can handle the specifics of each of your contracts is essential. The MECOMS 365 billing engine calculates and validates your invoice lines as meter and consumption data enters the system. Distributed workloads allows for an amazingly fast billing run when the actual invoices need to be generated. Before the actual billing run, validation already detects anomalies in the data. Bills can in the end be presented in various ways: through a web portal, via e-mail, by post, or through standard interfaces, such as EDI and Zoomit.
With MECOMS 365, you can handle payment processing and all communications related to it. The solution communicates directly with financial institutions and automatically interprets all your incoming payments to manage direct debit administration. At the core is a sophisticated matching engine that combines parameters to decide which payments can be processed automatically. Only when there is too much uncertainty, the system will request human intervention. It will then assist the user to decide by listing the different possibilities based on their probability.
Maximize the amount of timely payments, while minimizing your dunning costs. MECOMS 365 offers you the flexibility to adjust payment terms, delay due dates, schedule custom payment plans, manage payments by third parties or transfer customer cases to a collections agency.
Create, modify and control your various branded documentation from within the platform and afterwards communicate the documents to your customers or suppliers in any format and by any media.
MECOMS 365 Platform
The MECOMS 365 cloud platform, helps you to empower your employees by improving efficiency trough automation. Use business inisghts to elevate your customer experience and facilitate company growth.
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A customer information system (CIS) software is a crucial tool for energy and utility companies to manage customer information, billing, and payments. The software helps to streamline processes, improve accuracy and efficiency, and enhance customer satisfaction.
CIS software for energy and utilities can handle customer information, meter readings, billing and payment processes, and customer service. This software can provide real-time data, improve the accuracy of billing information and reduce errors, and help in reducing customer complaints and inquiries.
In today’s fast-paced business environment, a CIS software is essential to meet the needs of customers, reduce costs, and improve the overall customer experience. Energy and utility companies can improve their competitive advantage and achieve a better return on investment (ROI) by implementing a CIS software solution.
When choosing a CIS software, it’s important to consider the features that are most important for your business. Some features to look for include customer self-service portals, meter reading and billing integration, customer billing history, and real-time reporting and analytics.
So, whether you’re a large energy and utility company or a small start-up, investing in a CIS software solution can help you to manage customer information, improve efficiency and accuracy, and enhance the customer experience.