How do you service your customers?

Whether you are servicing the residential or commercial market, the continuous changes in the industry are enough to give any supplier a headache. Let MECOMS 365 help you, with our in-depth knowledge, state-of-the-art technology and utilities expertise.

MECOMS 365 enables accurate timely billing and swift debt management, a true omnichannel experience driving customer experience forward. MECOMS 365 gets you ready for diversification of your services and products with complex pricing and time series management included in our platform. Is your current system causing issues related to complex pricing, market communication, large data and smart meter scenarios, let’s chat and see how we can help you out.


What’s in it for you?

Adaptable to country specific regulations​

Interactions between different suppliers and communication with central hub implementations in a liberalised energy market are highly regulated. We, together with our local partners, have a profound knowledge of these regulations, and we can accelerate your project by leveraging our MECOMS 365 country templates, out-of-the-box implementations of market interaction processes and messages applicable in your country. Country templates are implemented on top of the MEEP (MECOMS Enterprise Extensibility) platform, a core component of the MECOMS platform, enabling the flawless integration of business processes implemented in MECOMS with your up- and downstream applications.​

What’s in it for you?

A flawless pricing and quoting engine​

Calculating and applying the right quote and price in the commercial energy supply market, whilst achieving target margins is crucial. MECOMS 365 comes with a Pricing & Quoting engine framework that is extensible to cover any supplier-specific pricing and quoting requirements, rules and calculations but it is also able to integrate with 3rd party pricing & quoting calculation engines. ​With the advent of smart metering, hourly billing and other smart pricing mechanisms are becoming the new standard for domestic customers. Make sure you are ready for this opportunity.

What’s in it for you?

Offer excellent customer service 24/7​

In a highly competitive residential energy market, customer loyalty is not a given. Your end customers expect top-notch customer service and experience, fast and to the point. Complexity kills customer service. An omnichannel CRM approach, including a self-service portal, intelligent chatbots and more are supported natively by the MECOMS 365 platform. This creates a seamless experience for your customers and for your employees whilst addressing the inherent complexity of the energy market.

What’s in it for you?

Meeting ever-changing business needs

A sustainable greener world is becoming a reality. Solar and wind power, distributed energy production and other technology developments impact your existing business processes and introduce new processes. The MECOMS 365 platform is open, customizable and ready to support your updated business processes now and in the future. Agility and time to market is more and more important. A combination of flexibility in configuration and low code platform capabilities allow you to adopt to change faster than ever before.

What’s in it for you?

Controlling the Smart Meter Data flood

Large-scale smart meter rollouts are a reality and are supported by MECOMS. These smart meters enable new possibilities for energy suppliers. Hourly-based billing using MECOMS 365? No problem! MECOMS 365 supports the processing of this data, providing analytics and insights on this information and presenting it to the customer via self-service tools and apps. Having a lot of data is one thing, but integrating this within your business processes and enabling use cases to create new opportunities with this data is a key success factor.

What’s in it for you?

Simultaneous support for manual, automatic and smart meters​

Utilities will need to deal with the legacy of historical meter parks for a long time. MECOMS 365 is capable of simultaneously handling manual, automatic and smart meters, enabling a gradual upgrade of the existing infrastructure.

What’s in it for you?

Multi Commodity

While the gas market has similarities with the electricity market, the differences are considerable. The transported energy of gas depends on the calorific value, quality, temperature and pressure of the gas. Furthermore, liquified gas can be stored and carried, creating an entirely different market dynamic. MECOMS has been implemented at gas companies in many countries. The gas market blueprint is designed to handle specific aspects of this complicated business natively. MECOMS is truly  multi-commodity which allows you as an energy supplier to broaden your services and also tap into non commodity services, diversifying your offer in the market.

Highlighted MECOMS solutions and capabilities for energy suppliers

Most of the solutions highlighted below have been implemented with existing customers. As there are many options within the platform, we are happy to have a conversation to see what other capabilities might suit you.

Customer engagement

Marketing Automation

Automate various marketing tasks, actions and campaigns to make sure that you have the best customer experience.

See all CE Capabilties

Sales Management

Sales management will help your salespersons in following-up their different opportunities and prospects to convert them into projects and customers.

See all CE Capabilties

Customer Service

The customer service module helps you in tracking all customer activities through cases, records all interactions with your customers and solves the different problems they might experience. 

See all CE Capabilties

Customer Insights

With the AI & Machine Learning capabilities, churn can be predicted, next best actions can be followed, and product recommendations can be given.

See all CE Capabilties

Omni-channel Communication

Help your front office agents to better communicate and interact with your customers via chat, video, voice, etc. 

See all CE Capabilties

Virtual Agents

Empower your teams by building chatbots in a no-code interface.

See all CE Capabilties

Customer Self Service

Your end-customers have the ability to log on to a self-service portal that enables and empowers them to find the correct information, to register a request or resolve issues.

See all CE Capabilties

Customer Information System

Customer Management

By making use of 360° cockpit screens you have a complete overview of your customer, including their contracts, invoices and cases. 

See all CIS Capabilities


Rapidly deliver impeccable bills, encourage timely payments and maximize the payment rate of every customer segment.

See all CIS Capabilities

Payment & Collections

Maximize the amount of timely payments, while minimizing the dunning costs.

See all CIS Capabilities

Product Management

Create or manage your products in a very efficient and flexible way.

See all CIS Capabilities

Contract Management

MECOMS  365 allows you to have fixed, semi-flexible and full flexible pricing models. Advanced contract conditions, such as automatic renewal, auto-balancing, cash-out and take or pay, are all possible.

See all CIS Capabilities

Document Fulfillment

Create, modify and control your various branded documentation from within the platform.

See all CIS Capabilities

Pricing & Quoting

Product Configuration

Design the products you want to bring to the market and easily adapt them in this fast-evolving industry.

See all P&Q Capabilities


Automate your sales process from qualifying a lead, creating an opportunity and calculating different quotes for an account.

See all P&Q Capabilities

Dynamic pricing

Our dynamic pricing solution can help you optimized the billing cycle for dynamically priced contracts using the latest market pricing data.​

See all P&Q Capabilities

Meter Data Management

Smart Metering Management

The MDM module provides you a two-way communication with smart meters and is able to process large volumes of smart metering data.

See all MDM Capbilities

Meter Reading Management

Read efficiently all the meter data you obtain and discover optimalisations thanks to the data stream of periodic meters.

See all MDM Capbilities

Meter Information Management

Meter Information Management allows you to store the all the information about the metering device itself.

See all MDM Capbilities

Validation and Calculation

Your meter readings that are received via various channels can be stored and validated in MECOMS 365.

See all MDM Capbilities

Integration & Orchestration


The MECOMS platform empowers business owners to easily integrate their increasingly diversified systems and applications across on-premises, cloud, and hybrid environments, enabling them to rapidly adapt to changing business needs and centralized all their integrations points in one flexible platform.

See all Integration and Orchestration Capabilities


With our robust platform, businesses can confidently manage their end-to-end processes with ease, eliminate manual errors, and automate all business workflows as complex as they might be.

See all Integration and Orchestration Capabilities


Process automation is a key aspect for any enterprise to scale up and optimize operations. The MECOMS 365 platform gives all the necessary capabilities to automate any use cases around the organization and have it easily integrated with the other business applications.

See all Integration and Orchestration Capabilities

Finance & Operations

Financial Management

The financial management capabilities of Finance & Operations entail the planning, organising, directing and controlling all the financial activities within your oranisation.

Procurement & Sourcing

With the procurement and sourcing capabilities you can build and maintain your procurement budget, manage your vendor relations and performance, source for new vendors, negotiate different contracts, execute the procurement and verify your invoices and pay.

Human Capital Management

Human Capital Management streamlines many routine recordkeeping tasks and automates a number of processes related to staffing your organization.

Project Accounting

Project accounting allows you to streamline the full project management to complete external or internal projects, on time and within budget.

Supply Chain Management

Supply chain management allows you to control your inventory and warehouse management and with cost accounting you are able to see how cost flows through the inventory by category over time.

Time & Expenses

Time & expenses from your employees can be followed up transparently within the platform.

MECOMS 365 For Suppliers

Experience the true power of Microsoft Dynamics 365 tailored to the specific needs of your industry.

The MECOMS 365 cloud platform, helps you to empower your employees by improving efficiency trough automation. Use business insights to elevate your customer experience and facilitate company growth.

Secure And Reliable

With a cloud first strategy, we offer you a secure environment to store all your data. As it is managed and hosted in Microsoft Azure technology, the MECOMS platform meets the highest ISO standards.

Software As A Service ( Saas)

As MECOMS is cloud-based, the platform can grow along with your company. This means that, over time, your costs and investments can grow with your business.

First Time Right Billing

Get help from MECOMS with your billing. It allows you to focus on the exceptions and let automatic validation take care of the rest.

Automate Proceses

The MECOMS Enterprise Extensibility Platform (MEEP) offers you the possibility to automate your business processes. It enables you, for example, to optimise move in flows by automatically sending all the required communication and documentation linked to the end user and 3rd parties.

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More on

Software for Energy Suppliers

If you’re an energy supplier, you know how important it is to manage your operations efficiently and effectively. Software designed specifically for energy suppliers can help you do just that, allowing you to streamline your processes and save time and money.

One of the key benefits of using software for energy suppliers is improved data management. With this type of software, you can easily keep track of customer accounts, billing information, and usage data. This can help you identify trends and patterns, allowing you to make more informed decisions about your business.

In addition to data management, software for energy suppliers can also help with energy forecasting and planning. By analyzing historical data, this type of software can help you predict future demand and plan accordingly. This can be especially useful during peak seasons or times of high demand.

Another key feature of energy supplier software is automated billing and payment processing. This can help you reduce errors and save time, as well as improve cash flow by ensuring that payments are processed in a timely manner.

Finally, software for energy suppliers can also help with compliance and regulatory requirements. With features such as automated reporting and compliance monitoring, you can be sure that your business is meeting all necessary regulations and requirements.

In conclusion, if you’re an energy supplier, investing in software designed specifically for your industry can be a smart move. From improved data management to automated billing and compliance monitoring, this type of software can help you run your business more efficiently and effectively, ultimately leading to increased profitability and growth.

januari 14, 2022

A partnership built on trust: why MECOMS and Solgari work so well together

Innovation is a keyword in MECOMS’ philosophy. The MECOMS 365 platform is the perfect example of how the company pushes itself to bring a top-notch, innovative solution to the utility industry.

februari 28, 2023

Ferranti and Ellipse Solutions Partner

Ellipse Solutions and Ferranti Computer Systems (Ferranti) have agreed to a partnership that will help local and state governments, as well as utility companies, run a true end-to-end solution using Dynamics 365 and MECOMS 365. After many years in the public sector marketplace reviewing government Requests for Proposals (RFPs), Ellipse Solutions recognized a growing inclusion of utility billing requirements […]

februari 28, 2023

The MECOMS and Consolware partnership.

The MECOMS Partner Ecosystem is an important part of the company’s strategy. Thanks to a wide network of trusted partners, MECOMS’ utility industry software is implemented all over the world. One of those partners is Consolware, an international company with headquarters in Germany. The partnership between the two organisations is as strong as ever. “We […]

september 24, 2021

Waternet reaches a milestone by integrating their billing AND tax system into one platform.

Waternet is one of the first Dutch water companies to use a single system for both its drinking water invoicing and its taxes invoicing. This wish was already there at the start of the cooperation between MECOMS and Waternet in 2006. Recently, this wish has become a reality. Waternet received the green light from its […]

oktober 04, 2022

Work Happiness.

Happiness at work, it is a hot topic. Nevertheless, it is now more important than ever. But what is happiness at work, and how can you stimulate it for your colleagues or employees?

maart 20, 2023

IEG goes live with Microsoft Dynamics 365 and MECOMS 365

IEG, short for Island Energy Group, is an integrated gas supplier who has been active for over 40 years. They are the gas and LPG distributer & supplier for the Islands of Jersey, Guernsey and the Isle of Man. They have more than 40,000 connections spread across 5 different companies. Their challenges as an integrated gas supplier  IEG were running […]