MECOMS 365 Field Service
As a utility company you have your infrastructure that you manage on the one hand (meters, pipelines, intermediate stations, …) and on the other hand you have your value added services that you offer to your customers. Think of the maintenance of boilers, the leasing of solar panels and many more.
The future is moving towards smart refrigerators, smart meters, but also the use of electric vehicle batteries to store or use power. With MECOMS, you can combine all your smart asset data and customer information in a convenient dashboard, to even help your customers before a question arouses. Furthermore, you can empower your field service agents by providing them with low-code power apps, tailored to their day-to-day activities.
Smart maintenance
Gradual move from a reactive and scheduled towards a connected, predictive and cognitive asset management model by leveraging IoT, mixed reality, machine learning and business intelligence.
Modular
MECOMS 365 Field Service functionalities can be combined/integrated with existing asset and/or service management solutions. Integration is leveraged throughout our own integration and orchestration solution.
One platform
Benefit from the fact that all data is available in one platform, providing a single value of the truth. Leverage Power Platform capabilities such as Power Apps to optimize specific tasks, such as our Field Service App.
Field Service capabilities
The platform offers you full flexibility in defining maintenance schedules for preventive maintenance. The actual generation of the preventive work orders can be automated. A wide range of functions are supported, empowering your company to meet the challenges of ongoing changes in the utilities market and keep your assets healthy.
Field Service capabilities
The introduction of smart meters, retailers selling in home devices, value added services that are provided to customers, maintenance on boilers, leasing of solar panels and many more business processes impact both the customer care division of the utility market and the asset and service management divisions.
Utilities Asset Management supports you by providing an overview of all work orders, regardless if they are customer-facing or internal. At the same time, you have direct access to all your assets, from both an operational and financial perspective.
Field Service capabilities
The operations management takes care that the work on the field can run smoothly. Therefore, the budget needs to be managed, parts and tools need to be available, and all work needs to be scheduled allowing the technicians to work in the field.
Field Service capabilities
Work order management, provides accurate information about relevant work and tasks. Work orders and tasks can be generated and prioritized. Furthermore, costs can be assigned, and the inventory can be taken into account.
DISCOVER!
With the low-code power apps, you can create applications that streamline your processes, increase your efficiency, and automate manual tasks. This results in reduced operational costs, improved productivity, and faster time-to-market for new products and services.
MECOMS 365 Platform
The MECOMS 365 cloud platform, helps you to empower your employees by improving efficiency trough automation. Use business inisghts to elevate your customer experience and facilitate company growth.
More information on
Field Service is essential for energy and utility companies, providing a streamlined and efficient way to manage field operations. With a focus on automating manual tasks and optimizing workflow, Field Service software streamlines the process of scheduling and dispatching technicians, tracking job progress, and ensuring that service is delivered on-time and within budget.
In the energy and utility industry, where customer service is key, Field Service software can improve the customer experience by providing real-time updates and tracking for appointments, reducing wait times and improving response times. The software can also be integrated with other systems, such as asset management, to provide a complete view of field operations and improve decision-making.
Additionally, Field Service software can provide valuable insights into field operations, allowing energy and utility companies to identify areas for improvement and optimize processes to increase efficiency. With the ability to track and analyze data, companies can make informed decisions that drive growth and profitability.
Overall, Field Service software is a powerful tool for energy and utility companies looking to enhance field operations, improve customer service, and increase efficiency. With its flexibility and scalability, Field Service software can help companies to stay ahead of the curve and succeed in today’s rapidly changing business landscape.