Discover AI in Utility Customer Operations

Date published

augustus 06, 2026

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Events

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On 8 September 2026, Ferranti will be joining PwC’s “AI in Utility Customer Operations” event at the PwC Experience Center in Paris.

Together with other leading technology providers and industry experts, we’ll explore how AI is reshaping customer operations across the utility sector.

Date: 08 September 2026
Timing: 19:00u-22:00u
Adres: 11 Rue de Milan, 75009 Paris

Visit our booth

Throughout the evening, our team will be present at the Ferranti booth, where you’ll have the opportunity to discover how AI is helping utilities optimise their end-to-end meter-to-cash processes.

Whether you’re looking to improve customer service, streamline operations or explore the latest AI capabilities, our experts are happy to discuss your challenges and share practical insights.

During the event, you can:

  • Speak directly with our experts about your organisation’s challenges and ambitions
  • Discover how AI enhances utility customer operations
  • Learn how Ferranti supports end-to-end meter-to-cash processes
  • Experience a live product demonstration

Event program

Part 1: Networking & live demonstrations

19:00 – 20:30

Kick off the evening by networking with peers from across the utilities sector while visiting the Ferranti booth. Our team will be showcasing AI in Utility Customer Operations through live demonstrations and discussing how AI can help utilities deliver more efficient, intelligent and customer-centric operations.

Part 2: Roundtable discussion

20:30 – 21:15

The programme continues with an interactive roundtable featuring customer operations leaders from:

  • Suez
  • ENGIE B2C
  • Orange

Together, they’ll share their experiences with AI adoption, discuss current challenges and exchange perspectives on the future of AI in utility customer operations.

The event concludes with an informal networking cocktail and will wrap up around 22:00.

Register for free

Attendance is completely free of charge.

We look forward to welcoming you in Paris and showing you how Ferranti is helping utilities transform customer operations with AI.

Alex Bongers

Management team

Looking to improve your customer operations? Let's explore together how AI can help optimise your end-to-end Order-to-Cash processes.

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