Paul Van Velzen
Manager Business Operations at ENGIE
Antwerp, 28/08/2023 — In a significant step towards enhancing operational efficiency and delivering a seamless customer experience, ENGIE, a prominent energy solutions provider in the Netherlands, has chosen Ferranti as its partner to strengthen their meter-to-cash processes. The collaboration involves the implementation of MECOMS 365, Ferranti’s state-of-the-art cloud platform, tailored for ENGIE’s residential and small business customer portfolio.
Ferranti, a trusted name in the energy and utility sector, takes pride in its mission to empower organizations by leveraging cutting-edge technology. The heart of this partnership lies in MECOMS 365, built on Microsoft’s premium enterprise platform Dynamics 365 and Microsoft AZURE services. This solution aims to streamline ENGIE’s operations, optimize cost-to-serve models and elevate the overall customer experience.
The energy market is undergoing unprecedented transformation, and ENGIE’s decision to collaborate with Ferranti underscores their commitment to adapt and thrive amidst change. The adoption of MECOMS 365 equips ENGIE with a platform compliant with the Dutch energy market, facilitating a highly efficient meter-to-cash process. This capability is crucial as ENGIE navigates the dynamic landscape of the energy industry.
“We are pleased to partner with Ferranti to serve our customers during these challenging times. It is increasingly important to be able to quickly adapt to the wishes of our customers and the challenges of the energy transition. With Ferranti we confidently take on this challenge in our backend systems” commented Paul Van Velzen, Manager Business Operations at ENGIE.
The collaboration between ENGIE and Ferranti reflects the shared commitment to innovation and customer-centricity. Tom Van Haute, Chief Operations Officer at Ferranti, expressed enthusiasm about the partnership, saying, “As a company with roots in Belgium and the Netherlands, we are proud to be a strategic partner of ENGIE in the Netherlands. Suppliers are challenged with many changes in the market and have to face tough competition and ever-increasing customer experience expectations. The Ferranti team is happy to help ENGIE with these challenges, and we are looking forward to the results of our partnership.”
The partnership between ENGIE and Ferranti comes at a pivotal moment, showcasing the collaborative effort to drive efficiency, adaptability, and superior customer engagement in the energy sector. As both companies join forces, they pave the way for a future where technology and energy solutions work hand in hand to meet the evolving needs of consumers and the industry alike.
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