What IT challenges and requirements did GEN-I want to manage?
Market Messaging:
- High flexibility and interface handling due to quickly changing data formats and requirements
- Advanced control algorithms required due to the high rate of mistakes of missing consumption and other market data
- Ability to handle many messaging channels with different market participants
Customer and workflow management:
- Enable high and fast processing of customer responses and to support various attractive first market entry offers
- Being superior in customer management and request processing.
- Ability to handle a high rate of changes in workflows and documents
Flexibility in data modelling
- Ability to cope with high variety in types of meter reads, owners, contractors, payees and services
Billing capabilities
- High adaptive billing error correction mechanism to cope with poor input data
- Flexible handling of billing runs
- Easy to add services
- Easy and very flexible to format complex invoicing
- Enable complex pricing models
Accounts receivable handling, debt collecting, dunning
- Flexible and highly adaptive bank statement payments matching
- Cope fast and accurate with bad payers or already in debt
Portfolio management capabilities and reporting
- Close and accurate monitoring of the different customer segments
- Enable procurement to quickly respond to change in customer behaviour
