Ms Godiksen: “The MECOMS project is the biggest project in Scanenergi’s history, but it is also the most successful. The project started in the summer of 2010 with some scoping workshops. We wanted to stay as close as possible to the standard functionality of MECOMS. The development gaps we identified were mainly our core business processes of energy optimization. Based on this scoping, we created an ambitious time schedule of one year to complete the project.“
Mr Mikkelsen: “During the implementation phase, we faced many challenges, which is unavoidable in any large IT project. The main issue was data migration: the undocumented structure of our old database was extremely complex to understand. Luckily, CGI and Ferranti provided specialized people who were able to solve this problem and ensure a reliable data migration.“
Mr Mikkelsen: “I also especially want to mention the excellent collaboration between our own project team and the teams of CGI and Ferranti. Everyone was highly flexible, especially in resource allocation and competences. The teams quickly developed a way to deal with unexpected challenges, and I think this is a great example of how three parties can work together effectively.“
In the end, the system went live in June 2011. In addition to the traditional ERP functionality of Microsoft Dynamics AX, the solution covers: billing and settlement of over 150,000 customers, automatic meter reading (AMR) of up to 50,000 meters, CRM handling advanced electricity contracts and products, customer service functionality with a self-service portal and tools for performance management, forecasting and portfolio management.
Christina Jørgensen, Market Manager at CGI: “For CGI, working with MECOMS is a strategic effort in our increased focus on the energy and utility industry in Denmark. Therefore, we are very pleased with Scanenergi going live with MECOMS™ as a complete solution for its entire business. It showcases the great width and depth of the solution, as they – besides being an energy consultancy company – also operate as a metering company, electricity supplier and balance responsible in a joint solution.“
Mr Mikkelsen: “We just took the system live, but we can already see improvements in our performance, and we expect the service for our customers to improve even more. The manual work has been reduced throughout our organization, and the automatic way of doing things is being picked up by all of our staff. We look forward to seeing MECOMS bring even more value.“
Claus Kousgaard Larsen, Chief Accountant at Scanenergi: “MECOMS is incredibly practical and provides you with an instant overview. All customer data is consolidated, providing you with a great overview of one single system.“
Ms Godiksen: “One of the big values of the system is the efficiency. Many processes have been completely automated, but manual changes have become much easier too. For example, it used to be very cumbersome to adopt new rules for market messaging. With MECOMS™, the rules were implemented much quicker and without complications. During every customer contact, the recorded information is stored and made accessible to everyone in the organization. This ensures that our staff is always in sync and able to help the customer in the best possible way.”