AMP 8: A business transformation opportunity for water utilities in the UK. Part two: Improving customer service     

UK water utilities are entering one of the most demanding regulatory periods in the sector’s history. Customers expect better service, regulators demand stronger outcomes, and organisations must deliver both while operating under increasing financial pressure.

The good news? Improving customer service doesn’t have to mean increasing costs.

Our latest whitepaper explores how modern customer platforms, smart data and automation help water suppliers transform customer operations while supporting AMP 8 objectives.

What you’ll learn

Inside this whitepaper you’ll discover how leading water utilities can:

• Reduce avoidable customer contacts
• Better identify and support vulnerable customers
• Deliver personalised customer engagement
• Encourage smarter water consumption
• Improve regulatory compliance while lowering operational costs
• Measure tangible business outcomes, from reduced demand to higher customer satisfaction

Why download this whitepaper?

Whether you’re responsible for Customer Services, Operations, Digital Transformation or AMP 8 delivery, this guide provides practical insights into how digital technology can help your organisation achieve better customer outcomes while improving efficiency.

Download the whitepaper

Discover how your organisation can transform customer service and deliver measurable AMP 8 outcomes.

Continue your AMP 8 journey

This whitepaper is Part Two of our AMP 8 series, focusing on how UK water suppliers can improve customer service, support vulnerable customers and encourage smarter water consumption while reducing operational costs.

New to the series? Start with Part One, where we explore one of the biggest financial challenges facing UK water utilities: reducing the cost of debt. Discover how AI-driven segmentation, smarter debt management and digital customer engagement can help improve collections, lower bad debt and reduce cost-to-serve.

→ Read Part One: AMP 8 – Lowering the Cost of Debt in the UK Water Sector