Solgari enables companies to build rich relationships with their customers and deliver the desired outcome in each interaction.Every colleague gains the ability to be a Customer Experience champion, across Voice, Video, SMS, WhatsApp, Social Media, WeChat, Line and any API-enabled communication channel.
Their Contact Centre as a Service technology increases first-contact resolution rates, delivers joined-up and contextual customer experiences across all channels, and securely records and archives every interaction where necessary to comply with industry-specific regulation.
Solgari enables a unified view of customer relationship and interaction data, by connecting and integrating Microsoft Teams, Dynamics 365 CE, Azure and the Power Platform.
This drives better service through automation, surfaces efficiency and operational improvements, and enables customers to grasp the digital advantage and opportunity in their Contact Centre and Business Communication estates.
Hosted in Azure and configured entirely in the cloud, Solgari goes live in just days – so customers achieve lightning-fast speed to value, with full Contact Centre functionality out-of-the-box, scaling elastically across use cases and teams from SMB to Mid-Market to Enterprise.
For more information, please visit the company website at www.solgari.com
The strong strategic partnership between Solgari and MECOMS is enabling energy and utility providers to overcome and succeed against the digital transformation and customer experience challenges that are central to the industry today. Combined with the global Microsoft network and ecosystem, this is a winning combination that is delivering real value and demonstrating the power of ISV solutions, the Power Platform, Dynamics 365, Microsoft Teams and Azure.
“Solgari’s D365 All-Channel Communications Solution strengthens the MECOMS 365 Customer Engagement by providing a cloud based omni-channel capability, seamlessly presented in the one user interface for customer service teams. Solgari’s culture of making life easier for their customers by investing in R&D and leveraging great technology from Microsoft very much mirrors Ferranti’s approach. We’re excited about the fit between the two companies on a people and technology level.” – Johan Vandekerckhove, Chief Operating Officer at Ferranti
Solgari & Mecoms Blog – https://solgari.com/powering-better-customer-experiences-for-energy-and-utilities-providers/
Solgari ebook: Read it here.
“The power of Microsoft Global ISV to ISV partnerships is demonstrated through the joint product offering from MECOMS 365 and Solgari. MECOMS 365 brings industry-leading expertise to the delivery of Energy and Utility industry-specific solutions across ERP and CRM, built on Microsoft Dynamics 365 and the Power Platform. Solgari is the leading ISV in the delivery of All-Channel Cloud Contact Center solutions at the heart of Microsoft’s Digital Contact Center Solution strategy. Together we bring a modern, industry-focused automated and live agent customer support and sales solution that is pre-integrated and quickly configurable on Microsoft Dynamics 365 and Teams. This joint innovation offers our customers immediate digital transformation of their customer engagement capability.” – Edward Grant, COO, Solgari