IEG were running their business processes on legacy applications and were therefore unable to benefit from what a modern platform has to offer. As an Integrated Utility they needed to be able to link multiple services to a single customer, however their legacy software solution forced them to create a new customer for each linked service. This led to multiple and complex customer views, which in turn reduced the productivity and responsiveness of the back-office .
Not only did this impact their back office operations, it also degraded their customer services. Unsurprisingly improving their customer service became another high priority objective for IEG.
As IEG operates across many different islands, working in an aligned way is not always easy. For this reason, IEG decided to invest in a standardised system that stays up to date with the latest technologies and is both easy to implement and easy to use.