News & Insights.
For 50 years, Ferranti has been building solutions, partnerships and expertise that have shaped who we are today. This milestone is more than an anniversary, it is a moment to look back on the journey that brought us here, and to celebrate the people and partnerships who have been part of it.
augustus 17, 2026
AI capability in utility customer operations is progressing across three distinct horizons, and where a supplier sits on that progression matters more than any single deployment decision today. Customer operations is also where GenAI is finding its natural foothold. While traditional AI investments in utilities have often focused on grids and assets, GenAI excels where […]
augustus 06, 2026
On 8 September 2026, Ferranti will be joining PwC’s “AI in Utility Customer Operations” event at the PwC Experience Center in Paris. Together with other leading technology providers and industry experts, we’ll explore how AI is reshaping customer operations across the utility sector. Date: 08 September 2026Timing: 19:00u-22:00uAdres: 11 Rue de Milan, 75009 Paris Visit […]
juli 13, 2026
Ferranti is delighted to announce our partnership with the Women’s Utilities Network (WUN), reinforcing our commitment to a more diverse, collaborative and forward-looking utilities sector. The energy and utilities industry is evolving rapidly. Addressing the challenges ahead will require fresh perspectives, shared expertise and stronger collaboration across the sector. Encouraging more women into STEM and […]
juli 13, 2026
For 50 years, Ferranti has been building solutions, partnerships and expertise that have shaped who we are today. This milestone is more than an anniversary, it is a moment to look back on the journey that brought us here, and to celebrate the people and partnerships who have been part of it. On 17 September, […]
juli 10, 2026
UK water utilities are entering one of the most demanding regulatory periods in the sector’s history. Customers expect better service, regulators demand stronger outcomes, and organisations must deliver both while operating under increasing financial pressure. The good news? Improving customer service doesn’t have to mean increasing costs. Our latest whitepaper explores how modern customer platforms, […]
juli 06, 2026
Executive summary Waterbedrijf Groningen relied on an aging AX 2012 system without a front office CRM application, resulting in limited ability to forecast demand, detect water loss, or serve customers efficiently. The utility migrated to MECOMS 365, built on Dynamics 365 Finance and Customer Service with Power BI and Power Apps, deploying a cloud-first platform […]