News & Insights.

augustus 17, 2026

AI capability in utility customer operations is progressing across three distinct horizons, and where a supplier sits on that progression matters more than any single deployment decision today. Customer operations is also where GenAI is finding its natural foothold. While traditional AI investments in utilities have often focused on grids and assets, GenAI excels where […]

juli 13, 2026

Ferranti is delighted to announce our partnership with the Women’s Utilities Network (WUN), reinforcing our commitment to a more diverse, collaborative and forward-looking utilities sector. The energy and utilities industry is evolving rapidly. Addressing the challenges ahead will require fresh perspectives, shared expertise and stronger collaboration across the sector. Encouraging more women into STEM and […]

juli 10, 2026

UK water utilities are entering one of the most demanding regulatory periods in the sector’s history. Customers expect better service, regulators demand stronger outcomes, and organisations must deliver both while operating under increasing financial pressure. The good news? Improving customer service doesn’t have to mean increasing costs. Our latest whitepaper explores how modern customer platforms, […]

juni 18, 2026

During an audit, a regulator asks a seemingly simple question: “Can you show who modified this process and when?”It should be an easy answer. Yet for many utility organizations, providing a clear and immediate response is more challenging than expected. Not because the information doesn’t exist. But because permissions have evolved over time, access rights […]

januari 23, 2026

At FOU London, Gemma’s keynote cut through the noise with a simple but powerful idea: the most important systems shaping our future are often the ones we barely notice. Using the metaphor of power, Gemma reminded us that utilities are the ultimate example of invisible infrastructure. When energy, water, or gas flows reliably, it fades […]

december 12, 2025

On December 1, 2025, Microsoft announced that Dynamics 365 has been recognized as a Leader in three major Gartner Magic Quadrants: This recognition reflects a powerful industry trend: ERP platforms have evolved from back-office systems into engines of agility, automation, intelligence, and integrated business management. For energy and utility organizations, operating under intense regulatory pressure, […]